Return & Refund Policy

All purchases are considered final unless the item is defective, damaged upon delivery, item received different from the description, or otherwise by applicable consumer protection requirements. 

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1. Returns & Exchanges

We do NOT accept returns or exchanges due to:

 

• Change of mind

• Incorrect size selection

• Colour prefrence

• Change of colour / design preference

• Selecting wrong model or product

• Personal preference

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Please carefully review the product description, specifications, size information and colour before placing your order.

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Paddles

Paddles that have been used or played with are not eligible for return or exchange due to personal preference, incorrect selection, colour, model or design preference.

Please check you selection carefully before purchasing.

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Apparel - Exchanges

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We do not offer refunds for customer selected size, colour, style, design , model or personal preference. Unless the item is defective or damaged or covered by applicable consumer protection requirements.

However, an exchange may be considered upon request, subject to the following conditions;

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• The item must be unused, unworn and in new condition.

• All original tags, labels and packaging must be remain intact.

• The requested item must be available in stock. 

• The exchange must be requested within 5 days of receving the order.

• The customer is responsible for all delivery costs associated with the exchange, including collection of the original item and delivery of the replacement item.

• Price difference applies and is payable by the customer

• Echanges is subject to approval and stock availability.

• For Sports Bras, Underwear and socks ​- these items are non-returnable and non-exchangeable due to hygience reasons.

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2. Defective, Damaged or Incorrect Items

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If your item is received defective, damaged or incomplete or different from what was ordered, please contact us within 5 days of receiving your order.

To be eligible for assessment, the item should be: 

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• In the same condition in which it was received

• Unused

• Accompanied by its original packaging, tags and accessories, where applicable

• Supported by your order number and photos/videos showing the issue

After the assessment, Dink Distrikt will provide the applicable replacement, exchanger or refund in accordance with applicable consumer protection requirements. 

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3. Refunds

Refunds are only available for defective or damaged items, subject to consumer protection requirements. 

The item must be returned to Dink Distrikt for assesment before a refund is processed. Once item is received and issue has been verified, the refund will be processed using the original payment method.

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4. Contact Us

For defective, damaged or incorrect item, please contact us with your order number, description of the issue with photos or videos. 

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We will review your request and guide you through the next steps. 

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